Parent and Carer Support

Family Support Work

Although the school is closed to most pupils, we are still able to offer support remotely to families. Laura Baker is our school Parent Support Advisor (PSA). Please do get in contact with her if you have any difficulties on 07825130002 or If you are unable to get through on the phone line, please leave a message with your name and contact details.

If you or your family have been affected by a bereavement recently, you may wish
to listen to this story by Mrs Sheppard. This is a story which deals gently with issues of loss and death and we often share with children in who have been affected by loss in school.


School Contact

Whilst we have partial school closure, please email  with any queries. If you need to talk to someone in person then we will aim to man the phones from 8:30-3:00 on weekdays (excluding bank holidays).


Our school Designated Safeguarding Lead is Mrs Sheppard. Alternative safeguarding leads are Jennifer Sims (Assistant Head Teacher), Matthew Cross (Assistant Head Teacher), Marie Compton (EYFS Leader) and Jayne Eastaugh (Nurture HLTA).

If you wish to raise concerns about a child (your own child or someone else’s child), you can contact the Norfolk Children’s Advice and Duty Service (CADS) on 0344 800 8020

Advice and Support 


Lots of advice for children, young people and parents/ carers. Plenty of ideas for activities too. Call on 0800 1111or access resources and support at

Young Minds

Lots of information about young people’s mental health, with various resources available. Parents’ helpline also available. Visit their website for more information regarding their Coronavirus advice and mental health support.

Just One Norfolk

A local resource providing advice on all aspects of life for a child/ young person. Specific information about emotional health for young people and parents. An App is also available.

Compliance with Family Child Court Arrangements

If you have questions regarding compliance with family child court arrangement orders, you might find the following link useful:

Following government guidance on 25/3/20. Please consult government guidelines for up to date guidance.

Humans tend to like routine. Our bodies appreciate it, and our minds can be calmed by the predictability of it. With schools closed, it might be tempting to treat every day like a weekend. It is important, though, to create a new routine that includes the important daily activities, such as those below. You might even get your child to wear their school uniform on a weekday!

Eat Well
Being at home more might mean easier access to treats. These can make your mood and energy levels fluctuate. Try to keep a routine to mealtimes and choose foods that will nourish the mind and body. See for tips and ideas. If you are finding it hard to get hold of food, then please get in touch with the school office and we can signpost you for support.

Sleep well
Good quality sleep promotes emotional wellbeing, and helps your body stay healthy too. Try to keep a good bedtime routine throughout the week. If you are struggling with sleep, see for tips and advice.

Keep active
Meaningful activity (doing things that you enjoy and/ or get a sense of achievement out of) is important for mental health. This can be anything from creating your own board game to having a home disco or making a rocket out of junk. Schedule in some physical activity every day too. Even if you are at home a lot, you can still get your 60 minutes of daily exercise, e.g. dancing, or exercise videos (e.g. see YouTube or ). Please ensure you keep to government guidelines regarding leaving your home.

Keep learning
School will provide work for children to do whilst we are closed. Learning is good for confidence and can reduce boredom. Plan learning into every day. If you are running out of books for your child to read or are lacking in resources (e.g. paper and pens), then please contact the school office and we may be able to help.

Keep in touch with friends and family
You must follow government guidelines in regards to contact with others. However, there are many ways to continue communication safely (e.g. share photos and messages through texts, calls, email or social media). Keeping in touch with friends and family will be good for your mental health as well as theirs.

Stay informed, not overwhelmed
The media is focusing a lot on health updates at the moment, and our conversations, social media and emails are too. Whilst it is important to keep updated, if you’re feeling overwhelmed perhaps restrict your use of social media/ the news and encourage alternative conversations with friends/ family.

Help Hub: School updates to share with families

The Help Hub has provided schools with these updates to share with families regarding some local charities and support available.